Verizon Business support is really awful.

So we've got a Verizon supplied internet connection.

Given a number to call for BGP related things so called this number, put it on speaker-phone as i waited and was stuck on hold for 40 minutes before i gave up, with no opportunity to request a call back... Just apology messages and hold music... /me gets tad frustrated

I know what i'll do ... I'll log a trouble ticket and hopefully that'll poke them into giving me a call back. So trouble ticket gets logged, and im promised a call back within 4 hours, I'm advised that if 4 hours passes to give them a call back.

Guess what? So over 4 hours passes . I call back verizon support, politely inquiring whats happened, and why i havent been contacted... Advised that a tech is working on the case currently, just hasnt contacted me.. So i request call is transferred to tech.. Guess what... Hes not available. Person at other end of the phone says he doesnt get into the office for another 5 hours!! AT this i really do have to laugh.

So i request that case is transferred to another tech, one who is in the office... Support goes OK. Support when can i expect a call back... It'll be another 4 hours..

/me sighs... All im trying to do is get somebody to flick a switch... Ask support, any chance of a sooner callback ? Line gets cut off...

So thats over an hour wasted on the phone to verizon today, with no sense of whats being done about the ticket BGP peering still not sorted. And no idea of when im getting a callback... And if i decide to make the investment of making another call to support, it takes a minimum of 2minutes and 12 seconds to listen to all their advertising and mash the keypad enough to get through to an actual person...

Verizon, by quite a large margin, you truly do have the worst support of any vendor I have the pleasure of working with.


Rant over.....